FAQ

Placing Orders

What did I order last year?

We can email you a copy of your order from last year.

Corporate Orders

Everyone loves our glazed pecans and Texas gift baskets.  When you give them as a gift, you'll receive the accolades for sending one of the best gifts your friends and associates have ever received!

Simply email us your gift lists in spreadsheet form (preferably Excel) that will help us process your orders more efficiently. 

Please include a cover sheet with your name, address, phone number and email address, payment information and the number of orders attached.  If you prefer we are happy to assist you by telephone. (817) 675-4881

Indicate the gift items desired and the message to be included on the gift cards or include your personal cards. 

Can I come to the store to place an order?

We are strictly an online provider.  We do not have a physical brick and mortar location.

Will a gift card be included with my order?

If a greeting message (up to 150 character spaces in length) is provided, we will print it on a gift card and place it on the gift. If we are provided with enclosure cards, we will enclose them inside the package and put "Card Enclosed" on the exterior label.

Can I change or cancel my order?

To cancel an order, please email us as we require all order cancellations be made in writing.

For changes in your order, we first ask that you do not ask us to change your order unless it is absolutely necessary as it will certainly cause a delay in shipping. If the change is absolutely necessary, please send the changes via email and we will make the changes.

 

Shipping & Delivery

What is the latest date I can place an order to arrive by Christmas?

Orders received by the 2nd Friday in December are guaranteed for delivery before Christmas. Orders received after that date will go out in the order in which they were received.

What shipping method(s) do you use?

Unless otherwise specified, all packages will be shipped via UPS Ground or US Postal Service Priority Mail. The Time in Transit Map provides a general estimation of delivery times (not including day package leaves our facility). 

How much is shipping and handling if I send orders to multiple addresses?

Contact us for assistance and pricing for shipping to multiple addresses.

If you placed your order online, shipping is quoted in real time by our system direct from UPS and the US Postal Service. Factors affecting the rate are the Shipping method selected (Ground, Express, Overnight), the delivery zip code and weight of the order.

What Express Shipping methods are available?

Express delivery options such as USPS Overnight Express, UPS Second Day Air or 3 Day Select are available for an additional shipping charge. The charge is calculated based on the total package weight, its destination and the express delivery method.  The shipping rates are shown at checkout when you select the method of shipping you prefer.

Can orders be shipped to a military address?

The US Postal Service delivers all orders to military APO/FPO addresses. Please allow an additional 4 – 6 weeks for the military postal service to deliver your package to its final overseas destination.

Can I ship to a P.O. Box?

The US Postal Service delivers all packages addresses to P.O. Boxes within the Continental US. We cannot deliver to P.O. Boxes outside of the Continental US.

What if my order is damaged when I receive it?

Please contact us immediately by email or by phone at (817) 675 - 4881. We will send you a replacement immediately and then file a claim with the carrier. Please do not discard the damaged item as the carrier will likely want to pick the item up for inspection.  Please email us a picture if you are able.

What if my order is lost and I never receive it?

If you have provided us with your email address, you will have access to package tracking through the carrier's website. If you do not have an email address, please contact us by email or by phone at (817) 675 - 4881 and we can track it for you.

In either case, if you never receive it, please contact us to make arrangements for a replacement or cancellation of the order.

Do you deliver locally?

Yes we deliver locally. The minimum purchase is $40, plus a delivery charge of $10. Delivery is limited to the city limits of Arlington, Texas. There is an additional fee for delivery outside the Arlington, Texas city limits and is based on the distance to the delivery location.  Contact us for local delivery.

When will my order arrive?

We will ship your order to arrive in accordance with the date that you provide us. If no date is provided, we will ship your order promptly. Orders with a requested ship date of "by Christmas" will begin shipping in the second week of December.

Can I check the status of my order online?

If you placed your order online, you will receive an email confirmation that we received your order, then an update email of your order being processed, and a final email when you order ships. Each email will contain a link back to our Order Status page where the progress of your order can be viewed. After logging into your web account, click on the hyperlinked tracking number in the Order Detail to access the shipper's website and package tracking information.

If you placed your order over the phone and provided us with your email address, you will receive an email notification that your order has shipped. This email will have a link to the website of the carrier (UPS or US Postal Service) so you can track the shipment.

Returns

Do you have a return policy?

Yes, we have a 100% Satisfaction Guarantee Policy. Normally we do not require food items to be returned unless we need to inspect the item for unusual conditions.

Payments & Taxes

What happens when I use Pay with Amazon?

When using Pay with Amazon at checkout, Amazon is the credit card processor. This uses your payment and billing information stored on Amazon to make the checkout process easier and faster.

If I use Pay with Amazon and have Amazon prime do I receive free shipping? 

You are not eligible to receive free shipping from us unless your order is $59 or more to a single location in the continental US.

Do you charge my credit card when I place the order or when the order is shipped?

Charges are "temporarily authorized" at the time the order is placed, so the customer will instantly know whether the charge was approved or not. This temporary authorization is an approved transaction that has not yet been posted to your account. The amount of the transaction will be deducted from your available credit. However, actual transfer of funds from the account will not take place until your order is released for shipping.

What credit cards do you accept?

VISA, MasterCard, Discover & American Express and Pay with Amazon

Do you accept debit cards?

Yes, for online orders they will be processed as a credit card. 

Do you accept checks by phone?

No.

Can I place an order and then mail you a check or money order?

Web orders, No....phone orders, Yes, with prior approval.  However, please note that orders paid for with a check will not ship until the check has cleared.

Do you accept C.O.D. orders?

No

What is the tax on my order?

Tax is charged only if your order placed inside the state of Texas (8%). For orders placed outside the state of Texas, no tax is charged.

Can you invoice me for my order?

Do you have an account with us already? If yes, then yes we can...as long as the account is in good standing. If no, the first order must be charged to a credit card. The credit card will be kept on file as a backup method of payment.

Products

Should I be concerned about any allergy warnings related to your products?

Some items share equipment which is used to manufacture products containing milk, eggs, peanuts, pecans, cashews, other tree nuts, and soy. Items may contain traces of these allergens.

What about product substitutions?

We reserve the right to make substitutions of equal or greater value when necessary. This still carries our Satisfaction Guarantee Policy.

Do you have a Satisfaction Guaranteed policy?

Yes, we have a 100% Satisfaction Guaranteed policy. Our pecans and other food products are shipped satisfaction guaranteed. If for some reason you are not satisfied with your shipment, you may return the shipment for a full credit or replacement. Please contact us at (817) 675-4881 or email us prior to making a return.

Do you have any customer comments, reviews, or testimonials I can read on your website before I place my order?

Yes, see our Customer Reviews page.

 

About Us

How long have you been in business?

Treasure Journeys began as a family owned business in 2004.  For more information about our history, please see the About Us page on our website.

What if I have customer service questions later (not pertaining to placing an order)?

All questions may be submitted via email or call (817) 675-4881.