Additional Information

Additional Information
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Treasure Journeys

Shipping & Returns

 

Returns Policy

We have a 100% Satisfaction Guarantee Policy. If for some reason you are not satisfied with your shipment, you may return the shipment for a full credit or replacement.  Please contact us at (817) 675-4881 or email us prior to making a return.  Normally we do not require food items to be returned unless we need to inspect the item for unusual conditions.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship to the Continental United States, Alaska, Hawaii and APO/FPO addresses. We also ship to Canada, Australia & European addresses.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

 NOTE:  We only ship chocolate food products during the cool weather.  Oct - May.  

 

 

Free Shipping: 

 Treasure Journeys is happy to offer our customers Free Shipping on orders of $59 or more.

 Orders totaling $59.00 or more (not including shipping or state tax where applicable) will receive FREE shipping - within the 48 continental states - excluding Alaska, Hawaii, AFOs, APOs, and FPOs.   Orders will be shipped USPS Parcel Post, USPS Priority mail confirmed or UPS  Ground.  (Shippers Option)  All orders are shipped with 48 hours.

*Free shipping applies to orders that are delivered to only one address.

*Free shipping does not apply to deliverys outside the continental United States.  All international shipments will be USPS First Class International for packages under 4 pounds or  International Priority Mail confirmed.

Orders Less Than $59.00: 

 Orders will ship by service customer selects during checkout process.   

Other shipping options are available and are displayed for the items you are purchasing.  

We try to ship within 24 - 48 hours of receiving payment.  

Items with total weight less than one pound will ship USPS First Class Mail unless customer indicates otherwise. 

Orders with multiple items purchased will be combined together for shipment when shipping to same address. 

Multiple Address Orders:

If you are wanting to ship to multiple locations you will need to place a seperate order for each location. If you have a large number of locations please contact us and we will be happy to assist you.

Order Fulfillment:

All orders placed with 3 Day, 2 Day or Next day air shipping by 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day. All ground orders are guaranteed to ship within one business day in other words 24-48 hours. Ground orders are not guaranteed to ship the same day. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

 

NOTE:

 

Alaska, Hawaii Shipping Rates

Additional charges for items shipping to Alaska and Hawaii.

 

International Shipping

Treasure Journeys does ship to several international addresses at this time.  

 

 Below is a in transit map showing the length of time for package delivery by UPS ground.  Transit time does not include weekends, holidays or the day that it leaves our location.

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